Crescent Regional Hospital Achieves a Unified Operating Model on Quality, Safety, and Incident Management and Saves 75% on Costs with Dexur

Before adopting Dexur’s platform, Crescent Regional Hospital faced significant operational challenges due to data and software fragmentation. The hospital’s quality, safety, and risk management efforts depended on multiple standalone software applications, and manual workflows from various vendors, each with different interfaces, data standards, and workflows. This disjointed technology landscape forced hospital staff to manage critical processes manually, using spreadsheets, emails, and other inefficient methods. Clinical teams struggled to gain real-time visibility into incidents, quality outcomes, and performance metrics, as valuable data was scattered across isolated systems and sources.

This fragmentation not only hindered decision-making but also diluted accountability, increasing the likelihood of errors and negatively impacting patient safety and care quality. Administrative teams spent substantial time and effort consolidating data from multiple systems to generate even basic reports, severely limiting their ability to proactively manage risks and drive improvements.

Dexur’s Solution: Dexur addressed this challenge by providing Crescent Regional Hospital with a fully unified Quality, Safety, and Risk/Incident Management platform. Leveraging Dexur’s advanced workflow automation and analytics technology, Crescent Regional Hospital was able to consolidate multiple applications into a single intuitive system. With Dexur, staff can now seamlessly capture incidents, manage quality improvement initiatives, conduct peer reviews, and track critical regulatory measures in one integrated platform.

By centralizing all relevant data and workflows, Dexur eliminated manual processes, data duplication, and information silos. Clinical and administrative teams gained immediate access to comprehensive, accurate, and real-time insights, empowering faster and more informed decisions. This integrated approach significantly streamlined operations, improved clinical outcomes, and enhanced the hospital’s ability to proactively manage quality and patient safety.

2. 75% Cost Savings through a Single Unified Platform

When Crescent Regional Hospital evaluated the vendor landscape for solutions addressing quality, safety, and risk management, they found that most available solutions were highly fragmented and disjointed. Each vendor specialized in a narrow aspect of quality or risk management, necessitating multiple separate purchases, each accompanied by its own licensing fees, implementation expenses, annual maintenance costs, training requirements, and ongoing technical support. These fragmented solutions significantly elevated the hospital’s projected total cost of ownership (TCO).

An internal cost analysis conducted by Crescent Regional Hospital revealed that adopting multiple specialized software solutions to fully address their needs in quality improvement, patient safety, risk management, and incident reporting would have resulted in a TCO nearly four times higher compared to an integrated approach. This disjointed vendor landscape would not only have driven substantial direct costs but would also have introduced indirect expenses associated with data integration challenges, workflow inefficiencies, and increased staffing requirements.

Dexur’s Solution: By selecting Dexur’s unified platform, Crescent Regional Hospital achieved dramatic financial benefits through platform consolidation. Dexur’s integrated solution, encompassing comprehensive quality, safety, and risk/incident management functionalities, provided the hospital with a singular, cohesive system that addressed all their requirements without the added complexity and expense of managing multiple specialized vendors.

This decision resulted in significant direct cost savings, reducing total projected expenses by 75% compared to alternative fragmented solutions. Beyond these substantial financial savings, Dexur’s consolidated platform reduced indirect expenses related to data reconciliation, system maintenance, staff training, and workflow inefficiencies, further enhancing overall value. Consequently, Crescent Regional was able to reallocate these substantial savings toward enhancing clinical care and patient safety initiatives, directly benefiting patient outcomes and organizational efficiency.

3. Shifting from Reactive to Proactive Forecasting of Quality and Risk

Prior to implementing Dexur, Crescent Regional Hospital predominantly relied on retrospective data reporting to manage quality and patient safety. This historical approach was inherently reactive, limiting clinical teams to addressing issues only after they had already impacted patient outcomes, regulatory compliance, or hospital finances. Without reliable forecasting tools, the hospital faced challenges in effectively identifying potential quality and safety risks, leading to unforeseen penalties, reduced reimbursement under value-based care programs, and difficulty in achieving strategic performance goals.

Clinical leadership sought to transition from reacting to past events toward proactively identifying potential quality challenges before they occurred. The hospital required robust predictive capabilities that could accurately forecast critical performance metrics, such as CMS Star Ratings, Value-Based Purchasing (VBP) scores, Hospital Readmission Reduction Program (HRRP) penalties, and Leapfrog Hospital Safety Grades, enabling timely interventions to maintain or improve these scores.

Dexur’s Solution: Dexur’s predictive analytics platform transformed Crescent Regional Hospital’s approach to quality and risk management by delivering highly accurate, proactive forecasting capabilities. Dexur demonstrated a validated predictive accuracy rate of 99% for CMS Star Ratings, providing Crescent Regional Hospital with reliable predictions one to three years in advance. This remarkable accuracy empowered hospital leaders to strategically plan interventions well ahead of time, ensuring consistent performance improvement and compliance with evolving regulatory standards.

Moreover, Dexur’s forecasts provided clear insights into anticipated performance across a range of critical metrics, including potential financial impacts associated with penalties and incentives under HRRP, VBP, and Leapfrog safety grades. By accurately predicting the hospital’s performance trajectory years ahead of time, Dexur enabled clinical teams and hospital administrators to identify, prioritize, and proactively address specific risk factors. This allowed Crescent Regional Hospital to strategically allocate resources, initiate targeted improvement efforts, and prevent quality degradation before it occurred—shifting the hospital’s entire quality management framework from reactive damage control toward proactive risk mitigation and sustained quality improvement.

4. The Future: Comprehensive Vision and Integrated Roadmap

When Crescent Regional Hospital considered its long-term vision for quality, safety, and risk management, evaluating vendor platforms became crucial. The hospital discovered that many vendors provided narrow solutions, each with isolated roadmaps focused on individual modules like peer review, incident reporting, or quality measure tracking. This fragmented landscape presented significant barriers, limiting Crescent Regional’s ability to build a cohesive, integrated strategy for quality improvement and patient safety management. Competing vendor solutions offered separate development paths, lacked interoperability, and forced hospitals into costly and inefficient integrations, severely restricting Crescent’s ability to evolve its quality programs holistically.

In contrast, Dexur presented a fully integrated, forward-looking vision with a comprehensive roadmap designed specifically to unify quality, safety, risk management, and regulatory compliance within a single, cohesive system. Dexur’s unified vision connects previously isolated processes—such as peer reviews, incident reporting, patient outcomes tracking, and CMS regulatory initiatives—within one seamless workflow. Looking forward, Dexur’s roadmap emphasizes the ability to leverage connections across multiple data points and clinical events to drive proactive interventions, streamlined workflows, and robust regulatory alignment.

For example, Dexur’s platform can integrate peer reviews directly with key CMS performance metrics such as readmission rates, sepsis outcomes, and mortality indicators. Incidents identified through real-time patient event reporting will seamlessly trigger peer reviews, informing targeted clinical interventions, and directly feeding into hospital-wide CMS quality initiatives. The platform’s future capabilities include automated workflows that link clinical chart abstractions, such as SEP-1 compliance, directly to value-based purchasing (VBP) performance improvement and CMS Star Rating optimization efforts.

This future-focused vision positions Crescent Regional Hospital for continuous improvement, regulatory compliance, and sustained excellence. Dexur’s integrated roadmap empowers clinical leaders to anticipate risks, rapidly adapt quality initiatives, and strategically drive patient safety outcomes. Unlike alternative vendors, whose disjointed visions necessitate complicated, expensive integrations, Dexur’s comprehensive approach enables Crescent Regional Hospital to seamlessly navigate future challenges and pursue ambitious strategic quality and safety objectives within one unified platform.

Dexur Partners with Crescent Regional For the Long Term

Through its partnership with Dexur, Crescent Regional Hospital in Lancaster, Texas, has successfully transitioned from fragmented, reactive processes to a fully unified, proactive approach in managing quality, safety, and risk. Dexur’s integrated platform has delivered substantial cost savings, enhanced operational efficiency, and empowered clinical leaders with unprecedented visibility into future quality and regulatory performance. Equipped with accurate forecasting tools, seamless integration across clinical workflows, and a clear roadmap for continuous improvement, Crescent Regional Hospital is now strategically positioned to achieve sustainable excellence, drive better patient outcomes, and effectively respond to emerging healthcare challenges for years to come.